Shipping Policy

Order Processing

All orders are processed within 2–5 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with information.

Please note that order processing times may vary during high demand periods or holidays.

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Shipping Times

Shipping times vary depending on your location and the shipping method used by our logistics partners.

Estimated delivery times:

• Canada: 15–20 business days

• United States: 15–20 business days

• Europe: 15–20 business days

• Other international destinations: 15–25 business days

Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, or local postal services.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Occasionally we may offer free shipping promotions.

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Order Tracking

When available, tracking information will be provided once your order has shipped.

Please note that tracking updates may take several days to appear after the package has been dispatched.

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Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

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Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• customs inspections

• shipping carrier delays

• weather conditions

• high seasonal demand

We appreciate your patience and understanding.

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Lost Packages

If your package appears to be lost in transit, please contact us at hello@oddbirdstore.ca and we will assist in investigating the issue with the shipping carrier.